FAQ’s

Need some additional information? Please find below answers to our most common queries. If you require any further assistance or would like to speak to us directly please don’t hesitate getting in contact here

  • All orders are placed through our Catalogue. To place an order please visit our online catalogue and relevant product listing. On your chosen listing you will find steps on how to proceed in enquiring and placing your order via the drop down menu ‘How To Place Your Order’

  • All items at Christopher Hill are handmade to order and are shipped from Christopher’s studio in Yorkshire, England, UK. Please allow the following timeframes for your items to be handmade and dispatched. Please note: creation timescales commence once your order has been paid in full and are in addition to wait list periods and shipping times

    • Esoteric Task Lamp (ETL): 12-14 weeks per lamp. Due to each lamp being individually handmade by Christopher, we maintain a wait list period in addition to each lamp’s creation timescale. When placing your order you will be informed via your invoice of the wait list period and intended creation start date before payment is made. This start date marks the beginning of the 12-14 week creation process per lamp

    For our full Terms and Conditions please click here. Relevant information will be present at Term 2.1 of our T&C’s

  • All sales at Christopher Hill are final as items are made to order

    For our full Terms and Conditions please click here. Relevant information will be present at Term 1.1 of our T&C’s

  • Shipping is available to all addresses across UK, Mainland. All orders are sent from Christopher’s studio in Yorkshire, England, UK via DPD, DHL and/or our personal company courier. DPD/DHL orders will be provided with a tracking number. Which delivery service is utilised is dependent on the items you are purchasing and order size. Larger orders may be sent as more than one parcel. Customers will be informed of exact delivery costs when they receive their order invoice

    UK: Mainland £45.00
    England, Northern Ireland, Scotland, Wales: 1-5 working days

    For our full Terms and Conditions please click here. Relevant information will be present at Term 4 of our T&C’s

  • Customers can pay by secure bank transfer upon receiving their order invoice

    For our full Terms and Conditions please click here. Relevant information will be present at Term 3 of our T&C’s

  • An excellent choice. If you are sending your order as a gift directly to the recipient, please fill out the gift message section in your initial order email and we shall see to handwriting your message. For gifts, we shall not include any invoice paperwork within the parcel. You will still receive an email copy yourself

  • Care Instructions on website product listings, user manuals and/or instructions featured below are advisory. Items are handmade and require due care to prolong their longevity. Please see care instructions in your item user manual or alternatively, please follow care instructions for the applicable item below:

    • Esoteric Task Lamp (ETL) To remove dust, gently wipe surfaces with the provided cleaning cloth within your lamp’s care package. It is advised when transporting your ETL to place it in its presentation box for safe keeping

    For our full Terms and Conditions please click here. Relevant information will be present at Term 2.2 of our T&C’s

  • We do not offer returns or exchanges at Christopher Hill as all items are made to order

    For our full Terms and Conditions please click here. Relevant information will be present at Term 1 of our T&C’s

  • For any press enquiries please contact chris@cphill.com with the subject PRESS