Terms and Conditions
Please see below the Terms and Conditions when purchasing from www.cphill.com. By using this website or purchasing from this website you hereby agree to the binding terms as set forth below, known as the “AGREEMENT”. Any parties accessing, purchasing and/or utilising products from this website shall be known as the “CUSTOMER”. Any references to Christopher and/or cphill.com will also be referred to as “we,” “us”, “our”.
Sales Policy.
1.1 All sales from cphill.com are final
Products.
2.1 Creation time.
(a) It is understood by the Customer that when purchasing an item via Christopher Hill’s catalogue, there will be wait list periods in addition to creation timescales and normal shipment wait times. Creation timescales and shipment wait times will be clearly outlined in each product’s drop down menu description/s titled ‘Creation Timescale’ and ‘Shipping’ and included in order invoice. In addition, intended wait list periods will be outlined in Customer invoice before Customer completes purchase via payment in full. It is understood that when purchased, the Customer enters an Agreement that they understand and accept the totality of wait times.
(b) It is understood by the Customer that item specified intended creation start dates and product creation wait timescales will only enact and commence upon the full payment of order invoice by the Customer within specified timeframe as mentioned in term three point two (3.2).
(c) Creation timescales for products are purely advisory. cphill.com will aim to fulfil your order within the estimated creation timescale for each product to the best of our ability, however creation times are not guaranteed. cphill.com retains the right to fall before, within or beyond estimated creation times. In the rare instance of creation timescales going beyond, the Customer will be notified via email. Refunds are not possible on orders that go beyond the estimated creation time.
2.2 Care Instructions.
(a) Care instructions on website product listings, user manuals included with items and instructions featured in this site’s FAQ’s are advisory. Items are handmade and require due care to prolong their longevity.
(b) cphill.com is not responsible for incorrect care of items that could result in damage to the items.
(c) Returns, refunds and/or exchanges will not be issued for damage to the items which results from any form of damage inflicted after being delivered to the Customer shipping address.
2.3 Stock.
(a) All products are subject to availability and we cannot guarantee that items will be in stock.
(b) We reserve the right to discontinue any products at any given time and for any reason.
(c) Prices for all products are subject to change.
2.4 Sizing.
(a) Product measurements featured on cphill.com are purely only advisory. cphill.com is not liable for any order purchases made based on these measurements.
Payment.
3.1 Payment method. Upon receiving an order invoice, Customers can pay by secure bank transfer to the account listed on the invoice.
3.2 Payment timescales. It is understood by the Customer that the the invoice balance must be paid within three (3) days of date shown on the order’s invoice. It is accepted that if the Customer fails to pay the invoice balance in full within this timeframe, the Customer order will be cancelled and the item’s edition number/s will no longer be reserved.
3.3 Currency. All payments shall be made in Pounds Sterling (GBP £).
3.4 Accuracy of information. The Customer agrees to provide current, complete and accurate purchase and account information for all purchases made via this website when completing order enquiry email. If purchase and account information is not correct, the Customer agrees to accurately and promptly update these details.
3.5 Refusal. cphill.com reserves the right to refuse any order placed via this website at our discretion, with any reasoning that includes but is not limited to, suspected orders placed by dealers, sellers, re- distributors and/or bots.
Delivery.
4.1 Liability. cphill.com is no longer responsible for packages once there is successful confirmation of delivery to the Customer address. Responsibility of the parcel transfers to the Customer once delivery is confirmed via DPD and/or DHL’s parcel tracking number and/or confirmed by our personal company courier via Customer signature. In instances of confirmed tracked delivery to Customer address via DPD and/or DHL but Customer claims the parcel has not been delivered, please refer to term six point two a (6.2a) on how to proceed.
4.2 Termination of Agreement.
If delivery is not successful for any reason including but not limited to: incorrect delivery details inputted by the Customer, refusal of package upon delivery and/or Customer failure to arrange re-delivery of a parcel, which in turn leads to the parcel being shipped back to Christopher Hill, it will be agreed that our transaction Agreement has been terminated. If and when the parcel/s arrive back to Christopher Hill, Customers will then be refunded for their purchase minus any incurred costs, please refer to term eight point one b (8.1b) on which costs will be deducted from the Customer refund. Additionally, please refer to term eight point two (8.2) for our refund timescales.
4.3 Timescales. It is understood by the Customer that once your order has been dispatched, delivery timescales are an estimate and are not guaranteed. DPD and/or DHL timescales are subject to change and Christopher Hill is not liable for any unforeseen delays caused by DPD and/or DHL.
4.4 Shipping prices. All deliveries sent by cphill.com are fulfilled by DPD, DHL and/or our personal company courier. Which delivery method is utilised is dependent on the items you are purchasing and the delivery address. Customers will be notified of the assigned delivery option for their order on their issued invoice before payment. Shipment guidance prices for Customer delivery addresses can also be found under our FAQ’s and ‘Shipping’ drop down menus found on each product listing.
Maintenance/repairs service.
5.1 Upon full payment of quoted invoice for maintenance/repair service for your Christopher Hill product/s, the Customer is required to ship item/s quoted for this service within seven (7) days with tracked shipping and accurately insured for item/s value. Customer must email Christopher Hill with the tracking information within this seven (7) day timeframe also. Failure to ship required items and email us with tracking information within this specified timeframe will result in the cancellation of your maintenance/repair service and you will be issued a refund. Please see term eight point two (8.2) for our refund timescales.
Missing Parcels.
6.2 Order Shipments from cphill.com.
(a) Directly relating to term four point 1 (4.1), if a parcel sent via DPD and/or DHL is declared missing or damaged by the Customer, despite tracking confirmation of the parcel’s successful, undamaged delivery, Customers are required to inform cphill.com within two (2) days of estimated delivery period of any missing/courier damaged parcels, despite tracking displaying a confirmed delivery. cphill.com is not responsible for Customers failing to report a missing parcel or delivery of a damaged parcel within the stated timeframe, which in turn results in DPD and/or DHL not investigating the claim. For information on the DPD claims procedure, please click here. For more information on the DHL claims procedure, please click here
(b) For missing orders sent from Christopher Hill via DPD and/or DHL to the Customer delivery address, which never have confirmed successful delivery via tracking:
I. For DPD and/or DHL deliveries, Customers are required to double check all exterior doors and other locations where the package could be placed, including the porch, back patio, garage and any area out of potential weather hazards. Customers should also check with persons who may have accepted the package on their behalf.
II. Customers are then required to inform cphill.com within two (2) days of estimated delivery date of any missing orders sent via DPD and/or DHL via chris@cphill.com, with the subject MISSING PARCEL and their ORDER NUMBER to notify us of the issue so we can make a claim with DPD and/or DHL on your behalf for the missing package. Please include your full name and your tracking number in the body of the email.
III. If the Customer fails to notify us within the required period mentioned in term six point two a (6.2a) and/or six point two b I (6.2bI), Customers understand that cphill.com is no longer responsible for any failure in meeting the the prescribed expiration of time as set fourth by DPD and/or DHL for claims made against them. If the DPD and/or DHL expiration of time is missed, the claim cannot be filed and the Customer will not be refunded.
IV. If a claim has been successfully verified by DPD and/or DHL, a Customer refund will then be issued for the full total of the item/s and delivery. To see DPD’s claim terms and T&C’s, please click here and here. To see DHL’s claim policy, please click here. For more information on DHL claims procedure please click here. Please see term eight point two (8.2) for our refund timescale.
V. cphill.com is not responsible for the duration of time that DPD and/or DHL declares any party is required to wait before a package is categorised as ‘missing’ and/or the timescale in which DPD and/or DHL take to process the claim, which in turn dictates the timescale of the Customer refund.
6.3 Customer shipments to Christopher Hill for maintenance and/or repairs service.
(a) cphill.com is not responsible for any lost parcels or arrival or damaged parcels sent by the Customer as part of the maintenance/repairs service purchased by the Customer, which have been incorrectly insured when compared with the value of sent item/s and/or sent without proof of a tracking number.
(b) For any lost or damaged (during transit) parcels sent by the Customer, as part of the maintenance/repairs service purchased by the Customer, which have been correctly insured and sent with a tracking number, it is the responsibility of the Customer to contact their chosen postal company themselves with their tracking number, online invoice to prove the value of the item and receipt of postage payment to claim for any losses.
Limited Liability.
7.1 Errors, misdescriptions and manufacturing faults
(a) cphill.com aims to accurately depict, describe and/or photograph products to the best of our ability. Despite this, it is understood that we do not guarantee that all information relating to products and services is error free, complete, current or correct.
I. We are not responsible for the accuracy of product colour depiction across variant devices or monitors.
II. Customers accept when utilising our colour matching service on select product ranges that we will match colour references as accuratley as possible. It is understood that we do not guarantee colour matching will be exactly the same as colour reference/s. Customers additionally accept that colour/s may also be impacted by the finish of paint and pigments which may vary from source colour reference/s.
III. In the event of an error or a product being mis-represented, cphill.com reserves the right to begin processes in correcting or rectifying the issue within three to five (3-5) working days of the Customer issuing a notification email regarding a resolution.
(b) For product mis-representation and/or a suspected manufacturing fault directly impacting a product within an order, the Customer has fourteen (14) days from confirmed delivery to their shipment address to issue this notification. Please put PRODUCT ERROR/FAULT and your ORDER NUMBER as the subject and include your full name in the body of your email. If it is confirmed there is an error or fault directly impacting the product/s within your order, resolution can take the form of a refund. Customers are required to return item/s back to cphill.com under this scenario. cphill.com will be responsible for return postage freight for item shipment back to studio and upon receiving this shipment at Christopher Hill’s studio, the Customer will be issued a full refund.
(c) Customer is required to supply cphill.com with correct, current and accurate address and contact information for the arrangement of delivery pick up from their address when requested. Customer agrees to choose a date for delivery pickup when they, or trusted persons will be present to hand over parcel to DPD and/or DHL driver for delivery back to cphill.com. If Customer fails to supply accurate information or is not present for agreed DPD and/or DHL pickup, it will be understood that the Customer has terminated the contract and no longer wishes to proceed with the product mis-representation/fault resolution process. If this is apparent, the Customer understands that this waivers their right to re-open the product mis-representation/fault resolution process again for the item/s.
7.2 Injury.
(a) It is agreed that the Customer will immediately accept responsibility for all risks associated with any product purchased via this website from the moment of its confirmed tracked arrival at the Customer shipment address.
(b) Upon this arrival, it is agreed that we are no longer liable for any injury caused by use or negligence when using any item purchased via cphill.com.
(c) Ownership of the product transfers to the Customer once we receive full payment for the order. (d) Transfer of product ownership does not affect copyright conditions. Please refer to term ten (10) for more information on our copyright terms.
Refunds.
8.1 Refund Scenarios.
(a) Customers are only eligible for full refunds in instances relating to missing or damaged items upon delivery to Customer address caused by courier (term six point two a (6.2a)), in the event of errors, misdescriptions and upon confirmation of manufacturing faults (term seven point 1 (7.1)) and/or in the instance of Customer failure to ship items as part of our maintenance/repairs service within specified timeframe (term five point 1 (5.1)).
(b) Partial refunds will be executed in relation to unauthorised Customer termination of the order agreement (term four point two (4.2)). All partial refunds are subject to calculated fees which will be deducted from the refund. These deducted fees will be calculated on an order to order basis. All orders from www.cphill.com are custom made to order and due to this Customers accept that deducted fees can include but are not limited to material costs required for order, labour fees, transaction fees, original postage costs, missing items/parcels, damage to items/packaging, re-delivery costs, handling fees, restocking fees, unauthorised return fees and/or packaging costs. Customer refunds can range from £0.00 to the full order value. Which fees will be deducted and the fee amount will be calculated on an order to order basis.
8.2 Timescale.
(a) Refunds can take up to ten (10) working days to be issued by cphill.com in addition to bank processing timeframes. We are not liable for any delays caused by banks during the refund process.
(b) Customers understand that the DPD and/or DHL timescale for claims are in addition to the refund timescale policy of cphill.com.
External Links.
9.1 Accuracy. It is understood that cphill.com may feature third party links to other websites. cphill.com is not responsible for the reliability of any third party content.
9.2. Risk. Use of third party links should be used at the Customer’s own risk.
9.3 Endorsements. Third party links included on this website do not denote any form of contractually paid endorsements or sponsors and any external links redirecting Customers outside of this website are purely provided for the convenience of the Customer.
Intellectual Property Rights.
10.1 This website contains material which is owned by or licensed to Christopher Hill. This material includes, but is not limited to photographs, designs, graphics, artwork, illustrations and products. In addition, this website also contains product photographs which are copyright to Josh Harrison. Customer access to this website is granted for personal use only and any form of commercial reproduction without express written permission from Christopher Hill and/or Josh Harrison is prohibited. All Images and rights relating to them, including copyright and ownership rights in the media in which the material is stored, remain the sole and exclusive property of Christopher Hill or Josh Harrison. If you suspect or witness copyright infringement of Christopher Hill or Josh Harrison Images, please email chris@cphill.com.
Changes to the Terms.
11.1 cphill.com reserves the right to amend and/or update any of these terms without notice.
11.2 The Customer is responsible for reviewing any update to the Terms and Conditions and if they do not agree with these new terms, Customers are advised to cease use of the website immediately.
11.3 Continued Customer use of cphill.com and/or purchase of website products or services will via cphill.com signify the Customer has agreed to these new terms.
Severability.
12.1 If one or more of the provisions in the Agreement is found invalid, illegal or unenforceable in any respect, the validity and enforceability of the remaining provisions shall not be affected. Any such provisions will be revised as required to make them enforceable.
Waiver.
13.1 No action of either party, other than in writing agreed to by the parties, may be construed to waive any provision of this Agreement and a single or partial exercise by either party of any such action will not preclude further exercise of other rights or remedies in this Agreement.
Applicable Law.
14.1 Use of this website and/or purchase of products via cphill.com shall be governed, interpreted and enforced in accordance with the laws of the United Kingdom. For any dispute arising out of use related to cphill.com , this Agreement and/or its performance, may be commenced only in courts physically located in the United Kingdom and the parties involved hereby consent to the jurisdiction of such courts.
Privacy Policy.
15.1 cphill.com utilises Squarespace for its web building and online store.
15.2 To view our Privacy Policy, please click here.